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It Describes the fundamentals of Quality Management System and Specifies the terminology for Quality Management System

9000 – 90 Countries & 100 acceptable Products Standards

2000 – Year of Publication / Revision

Birth of ISO

1945 – While second world war , there was no belief in International Market.

1967 – Realisation of the need of Worldwide Global business

1987 – Formation of ISO and release of ISO Standard ( Rev No – 00)

1994 –Revision in Original Standard (Rev No. – 01)

2000 – Revision in 2nd edition of 1987 ( Rev No. – 02)

Certificates Are Awarded By ISO Fo r

1.1.ISO 9001 : 2000

2.2.ISO 14001 : 1996

3. ISO / TS 16949 : 2002

What is ISO 9001 : 2000

It specifies the requirements for a Quality Management System Where as Organisation needs to demonstrate its ability to provide products that fulfill Customer and applicable regulatory requirements and aims to enhance the Customer Satisfaction

What is ISO 9004 : 2000

It provides guidelines that consider both the effectiveness and efficiency of the Quality Management System.

What is ISO 19011 : 2002

It provides Guidance on Auditing Quality and Environmental Management System.

What is ISO 14000 : 1996

It is Environmental Management System Standard.

What is ISO / TS 16949 : 2002

It is the Harmonised Standard Comprising of VDA 6.1 Germany, AVSQ Italy , EAQF France
QS 9000 Big 3 + Others , JAMA Japan, ISO 9000 – ISO / TC176 and lastly Automotive Supply Chain & OEM Vehicle manufacturers

International Organisation for Standardisation Quality Management System HOW ?

International –Inter related worldwide

2.Organisation – Group of People & Facilities with an arrangement of Responsibilities , Authorities & relationships.

3.Standardisation – Globally Acceptable Specifications

4.Specification – Document stating requirement.

5.Document – Information & its supporting medium
Requirements – Need or expectation that is stated generally implied or obligatory.

Information – Meaningful data.

Quality – Customer Delightness, Degree to which a set of Inherent characteristics fulfills the requirements.

9.Characteristics – Distinguishing features.

10.Management – Co ordinated activities to direct & control an organization.

11.System – A set of Inter related or Interacting elements.

QMS – Management System to direct & control an organization with regard to Quality.

13.Customer – Organisation or Person that receives a product.

Product – Result of a Process.

Process – Set of Inter related or interacting activities which transforms inputs into outputs. (5M)

WHERE & WHOM (Applicability of ISO) ?

All Small Scale . Medium Scale , Large Scale Engineering , Automobile Industries, Service Sectors like Banks, Institutes, Hospitals, Construction, Software industries like
Pharmaceutical Agricultural, Chemical, Electrical , Electronics, Telecommunications,
Traders Shop Keepers , Housing Societies etc. Government Sectors.

WHY ISO CERTIFICATE IS REQUIRED ?

To Achieve Customer Delightness. To increase Profit margin in the business.
To get more customers & more business.
To continual improve in Quality , Cost Reduction, Delivery ,Services & Safety.
To retain good people in the organization.

To diversify in other related field
To increase export
To compete with the competitors
To survive in the days to come as WTO is opening in 2004.
To increase productivity of the Organisation

WHEN ISO 9000 CERTIFICATE ?

•As per customer Demand As per Own Management requirements of Quality Improvement & Cost Reduction.To enable the organisation to compete with competitors. Need of Improvement in the business profit. Need to streamlining and smoothening the organisation working.

HOW ISO ?

By deciding to go for ISO Certification by Top management

By finalising Certified Lead Auditor , Consultant , Trainer to guide for Implementation By establishing,
documenting , implementing, maintaining Quality Management System in the organisation in accordance
with ISO 9001 : 2000 standard.

By finalising and approving Process Flow Diagrams , Raw Material Quality Plans, In Process Quality Plan, Bought out Quality Plans, Final Product Quality Plans of each product of each operation.

By maintaining records as per Product, Process and System & its Document's requirement.
By continually Improve in the Quality Objectives set by the Top Management.
By reducing non value added activities in the organisation.

By reducing Customer complaints.

ISO 9001 : 2000 / TS 16949 : 2000 CERTIFICATION APPLICABLE CLAUSES

4. Quality Management System

5. Management Responsibility

6. Resource Management

7. Product Realisation

8.Measurement , Analysis and Improvement

Duration

For ISO Certification -min. 4 months
For TS 16949 Certification - min. 12 months
For EMS 14001 Certification - min 8 months